Refund & Exchange Policy

At Lamsa Cashmere, your satisfaction means everything to us. We want your shopping experience to feel as comfortable and special as the pieces you choose.

1. Package Inspection

You may open and inspect your package upon delivery to make sure everything meets your expectations.

2. Refunds & Exchanges

Refunds and exchanges must be requested while the courier is still present. Once the courier has left, we’re unable to process a refund or exchange.

3. Refused Packages

If you decide not to keep your order after inspection, you may refuse the delivery. The shipping fee will be deducted from the amount paid, and the remaining amount will be refunded to your original payment method within 14 days.

4. Delivery Time

Delivery takes 4–6 working days.

5. Sale Items

Please check sale items upon delivery. Sale items may be returned only while the courier is present.

6. Payment & Order Confirmation

Orders are confirmed with a deposit: after you place your order, our sales agent will contact you on WhatsApp to pay a deposit and confirm your order, and the rest is paid to the courier on delivery. You can also pay the full amount online (InstaPay or Vodafone Cash).

Orders that are not confirmed within 30 minutes will be cancelled.

If you prefer to shop and pay in person, we’d be happy to welcome you at Lamsa Cashmere.

7. Item Condition

Items must be unused and unworn, with their original tags and packaging intact. We reserve the right to decline an exchange if these conditions are not met.

8. Agreement

By completing your order, you confirm that you have read and agree to our Refund & Exchange Policy.